Privacy Policy

Your privacy is important to us. This Policy explains how NRoobhai collects, uses, shares, and safeguards your information when you use our gold and silver savings services.

1. Information We Collect

• Identity & KYC: Name, date of birth, government IDs, address, and supporting documents.

• Contact: Email address, phone number, mailing address.

• Account & Usage: Login events, device data, app/website interactions, preferences.

• Financial & Transactional: Order history, payment instrument details (tokenized), deposit/withdrawal records.

• Support: Communications with customer service, feedback, and related metadata.

2. How We Use Your Information

• Provide, operate, and improve our services, including verification, security, and fraud prevention.

• Process transactions, fulfill orders, and maintain accurate records.

• Communicate service updates, confirmations, alerts, and respond to requests.

• Personalize experiences, including content, offers, and recommendations.

• Comply with legal, regulatory, and auditing obligations.

3. Sharing of Information

• Service Providers: KYC vendors, payment gateways, cloud hosting, analytics, and customer support tools.

• Compliance: Law enforcement or regulators as required by law.

• Business Transfers: In the event of a merger, acquisition, or asset sale, subject to appropriate safeguards.

4. Cookies & Tracking

We use cookies and similar technologies to enable core functionality, remember your preferences, and analyze usage. You can manage preferences via your browser settings; disabling certain cookies may affect functionality.

5. Data Retention

We retain personal data only as long as necessary for the purposes described above and to comply with legal obligations, resolve disputes, and enforce agreements.

6. Security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption-in-transit, access controls, and continuous monitoring. No method of transmission or storage is completely secure.

7. Your Rights & Choices

• Access, correct, or delete your personal information subject to legal limitations.

• Opt out of marketing communications while still receiving essential service messages.

• Withdraw consent where processing is based on consent.

8. Children’s Privacy

Our services are not directed to children under 18 and we do not knowingly collect their personal information.

9. International Transfers

Your information may be processed in locations outside your jurisdiction. We implement safeguards to protect your data according to this Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the app/website or email. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Policy or your data rights, please contact support via the app or email us at admin@roobhai.com. For the terms governing your use of the service, see our Terms & Conditions.